Knowledge Base

We've compiled a list of commonly asked questions to make your shopping experience smoother.

Shopping

Upexl is a trusted e-commerce platform where you can find a wide range of products, including electronics, fashion, home essentials, and more. We aim to provide quality products at competitive prices with a seamless shopping experience.

You can reach our customer support team via email, phone, or live chat available on Upexl's Website. We’re here to assist you with any queries or issues.

 

Yes, Upexl uses secure payment gateways and data protection measures to ensure your personal and payment information is safe.

Delivery times vary based on your location. Typically, it takes 2-3 business days for orders within major cities and up to 7 days for remote areas.

Currently, Upexl only delivers within Bangladesh. We are working on expanding our services to international locations in the future.

Payment

We accept various payment methods, including Cash on Delivery (COD), mobile banking (bKash, Nagad, Rocket), debit/credit cards, and bank transfers.

Returns

If you receive a defective or incorrect product, you can request a return within 7 days of delivery. The product must be unused, in its original packaging, and with all tags intact. Refunds will be processed after we receive and inspect the returned item.

Further Questions?

Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!

Support Agent

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